Terms and Conditions


Terms and Conditions

Terms and Conditions of Sale

When you place an order to purchase tickets from us online, we will send out an email confirming receipt of your order and containing the details of your order.  Your order represents an offer from you to purchase tickets, which is accepted by us once we’ve sent out our confirmation email.  All our communications with you will be conducted in English.

When you are making your ticket order online, you will be given an opportunity to review it before clicking on a final “submit” button.  You will be free to review and make changes to any of your order details at any point up until you click on the final “submit” button.

Exeter Northcott Theatre will only keep details of your bookings on file.  Card details are not held on file.  Information supplied may be used for registered purposes under the Data Protection Act 1998.  Personal data will only be used when permission is given by the data owner.  No personal information will be passed on to any third parties without the prior agreement of the customer.

Tickets are valid only for the date and time stated. Please check your tickets when you receive them as mistakes cannot always be rectified.

If you choose to have your tickets posted to you, you will be charged an 85p postage and handling charge and they will be sent by second class post and delivered to you within 7 to 10 working days. If the event is less than 5 days away or you are based outside the UK then you can choose ‘Print at Home’ to receive an e-ticket (e-tickets can be displayed on smart phones or printed, for scanning on entry to the auditorium), or tickets can be kept care of the box office and may be collected by showing your payment card and a print out of your booking confirmation.

Tickets are sold subject to the rules and regulations of Exeter Northcott Theatre which are available on request.

Exeter Northcott Theatre reserves the right to make alterations to the advertised arrangements or featured artists, to refuse admission and to request latecomers to await admission until a convenient break.

Admission is at the ticket holder’s own risk.

Please note, for events for which we act solely as a ticket agency, we are unable to offer exchanges, refunds or credit notes.

Refunds, Exchanges & Resale

Please check your tickets carefully when booking as we are unable to offer refunds on tickets sold.  If a performance is sold out we are happy to try and re-sell your tickets but cannot guarantee this. We are happy to exchange your tickets for an alternative performance of the same production (subject to availability) up to 24 hours before the performance starts. Please note that all ticket resales and exchanges are subject to an administration charge.  Original tickets must be returned to the Box Office in order to benefit from this service. Money taken in respect of re-sold tickets will be held for 28 days, if not collected after this time, the money will be assumed to be a donation to Exeter Northcott.

If the ticket is re-sold or transferred for profit or commercial gain by anyone other than Exeter Northcott Theatre or one of the authorised sub-agents, it will become void and the holder may be refused entry or ejected from the venue.

The purchaser must give the correct name and billing address for the selected payment method. If these details are not correct we reserve the right not to process the booking.

Exeter Northcott Theatre or any associated organisations cannot be held responsible for any additional costs incurred by the ticket purchaser or their associates/agents in relation to event cancellation or non-appearance. Travel, accommodation, meals and all other ancillary products whether purchased or not purchased via the ticket supplier are purchased solely at the risk of the ticket purchaser and are not deemed to be connected to the event ticket or the ticket supplier.