About Exeter Northcott
Exeter Northcott Theatre is proud to have been part of Exeter’s cultural life for more than 50 years, drawing audiences from across the city, the surrounding area, and the wider region to see the very best local, national, and international performing arts in our mid- scale auditorium (460 seats) on the campus of the University of Exeter. We also have a long history of making amazing things happen in the city centre and supporting creative activity in community spaces and settings, reflected in our recent acquisition of the city centre Barnfield Theatre with its two smaller auditoria (280 seats & 60 seats), and the resurgence of our community engagement programme.
Diversity & Inclusion
There continues to be a significant lack of diversity across the arts, with a pressing need to provide progression routes for talented people from backgrounds that are under- represented. Exeter Northcott Theatre is committed to playing its part in addressing this by putting inclusion at the heart of our recruitment processes, finding new ways to share the power and resources we have at our disposal, and fostering a working culture that is welcoming for all our team. We actively encourage people from all backgrounds to join us and positively impact our teams and working practice. We are particularly keen to receive applications from people of African and Caribbean heritage, people of South Asian, East Asian and South East Asian Heritage, D/deaf and disabled people, LGBTQ+ people, or those experiencing barriers due to their socioeconomic background.
About the Front of House Team
We are a small team who value the individuals who work with us. We seek to empower our staff members to enable them to achieve their best and flourish in the organisation. We encourage staff to share new ideas or thoughts and support them to grow personally and professionally in a friendly and inclusive environment.
Our cafes at both venues, the Northcott and The Barnfield, are open during the day for customers to enjoy drinks and light meals, as well as catering to our audiences around performances.
Our focus is to deliver great customer service for all our customers, to bring a happy, welcoming, and helpful environment front of House, and to maintain high cleanliness standards and deliver quality products.
About the role
We are now looking for enthusiastic, hard-working people to join our Front of House team, to work across both of our venues over the Christmas period. We are looking for people who are available to work from mid/late November, through until early January including the period around Christmas.
This is an exciting opportunity to work at our independent theatres in the beautiful city of Exeter, delivering excellent customer service to all who visit our bar and front of house areas.
Key responsibilities
Our Front of House assistants are vital in the smooth running of the Theatre.
Duties Include:
• Working as part of a team to create a friendly atmosphere our customers will enjoy.
• Ensuring the highest standards of customer service.
• Maintaining an inclusive and access friendly work environment and helping any customers with additional needs.
• Selling and making barista-standard hot drinks.
• Selling soft and alcoholic beverages ensuring they are made to the highest quality.
• Selling ice creams, sweets, programmes and merchandise.
• Preparing, cooking and serving pizzas, paninis and other light snacks in our kitchen. Ensuring a high level of hygiene, you will also be responsible for cleaning the kitchen and maintaining our Environmental Health Officer high level of standards.
• Proactively suggesting and upselling food and beverage products, and other secondary spend items.
• Complying with licensing law and cash handling procedures, and ensuring the highest standards of cleanliness and safety.
• Working across multiple venues: The Northcott Theatre, The Barnfield Theatre, The Great Hall and other pop-up venues.
• Being flexible in working across FOH areas, bar, kitchen and theatre auditorium.
• Selling tickets & providing information to audience members about the venue and the performances.
• Keeping up to date with the current brochure and upcoming events.
• Being aware of the procedures for the safe evacuation of the audience; assisting the audience in any emergencies that may arise under the direction of the Duty Manager.
• Ensuring the auditorium, toilets and front of house areas are clean and tidy after each performance.
• Proactively identifying tasks which need to be done and taking responsibility for completing them.
• Any other duties which may reasonably requested by the Theatre Management team.
Responsibilities of all staff members:
• Taking an active role in identifying and removing access barriers for anyone with access needs.
• Maintaining a working knowledge of the theatre’s programme.
• Attending staff meetings/training as required.
• Adhering to Exeter Northcott theatre policies & procedures.
• Maintaining confidentiality at all times.
• Taking an active part in co-operating with and supporting other staff and departments in the achievement of the company’s aims.
• To be aware of, and comply with, rules and legislation pertaining to Health & Safety at Work.
• To be an advocate of the company.
• To contribute ideas and suggestions for the increased success and effectiveness of the Exeter Northcott.
Person Specification
If you meet most of the essential criteria, we encourage you to apply. We welcome transferable skills from other industries and are able to provide training where necessary.
Essential
• Experience of working in a busy restaurant/bar environment.
• Available to work from mid-November through until early January
• Good articulacy, literacy and numeracy.
• Excellent interpersonal and communication skills.
• Friendly and outgoing demeanour, with excellent customer service skills.
• Active listening skills and good attention to detail.
• Ability to work effectively as part of a team and independently.
• Ability to be adaptable and keep calm when working under pressure and within time constraints.
• Experience working with food and beverage.
• Reliable and punctual.
• A willingness to think creatively to solve problems, be proactive, decisive and get things done.
• Ability to work flexible hours during the day, evenings, weekends, and bank holidays.
Desirable
• An understanding of current health and hygiene legislation.
• Interest in and enthusiasm for theatre and the performing arts.
• Food hygiene Level 2 certificate.
• Coffee shop/Barista experience.
• Experience prepping and cooking food.
• Knowledge of Spektrix ticketing system.
• Knowledge of EROS till system.
Terms & Conditions
Salary: £11.03 per hour
Working Hours: Casual – Zero hours (Nov 2023 – Jan 2024)
Working Pattern: Flexible, and will include evenings and weekends
Working Location: Northcott Theatre, Barnfield Theatre & other locations as required
Benefits:
- Complimentary tickets to available shows, discounted/ staff rate to various shows
- Discount on Food and Drinks
- Access to Spectrum Life Wellbeing programme
Start Date: Mid-November 2023
As this role includes bar work, candidates must be aged 18 or older to apply.
How to apply
As part of our commitment to inclusion we’re working to widen the pool of people who hear about vacancies at the theatre and make the process of applying for a job as straightforward as possible.
For this role we’re asking all candidates to click on the Apply Now link for this vacancy on our website and submit written and/or video/audio responses to the same three questions so you can tell us about yourself and why you’re the right person for this role:
- Tell us about yourself and why you want to work at the Northcott
- Tell us how your professional experience meets the person specification
- Tell us about what support you might need if we were to offer you this role
And then upload a copy of your latest CV.
Contact us at [email protected] if you wish to submit in a different format
For an informal chat please contact [email protected]
Closing Date: Thursday, November 9th
Interviews will take place: w/c November 13th 2023 (in person or over Zoom)
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