Bar Supervisor (15hr) - Exeter Northcott Theatre

The Bar Supervisor is a key member of the Front of House team, delivering outstanding customer service to audiences visiting the theatre. Working with the Food & Beverage Manager, they will take a hands-on role in managing and motivating the bar team during performances and events, ensuring smooth operations and excellent service.

This role is offered on a six-month, fixed term basis.

Key Duties & Responsibilities

Operational

Delivering and modelling excellent customer service at all times
Overseeing bar and café operations during the daytime and for evening performances, ensuring smooth customer flow and efficient service.
Leading the casual Front of House on the day team to deliver the highest standard of service for a performance including managing drink and food sales and taking the lead in taking and preparing pre-show service/interval orders.
Being aware of Exeter Northcott activities and answering customer enquiries
Contributing to good team morale, encouraging and motivating all Front of House staff to perform at their best. Supporting the Food & Beverage Manager to identify training and development needs, and areas for improvement.
Ensuring that all health and safety best practices are followed at all times
Delivering detailed and effective handovers between shifts, including stock levels, sales performance, and any operational issues or till anomalies, to maintain continuity and efficiency. Ensuring operational information is being filtered to relevant departments and management.
Maintaining the daily orders list and working with the duty management team to ensure and effective ordering process.
Supporting delivery of income targets as agreed with the F&B Manager by implementing strategies to increase sales, such as upselling, promotions, and customer engagement initiatives.
Making sure all Front of House equipment is serviced maintained and clean, doing weekly or monthly checks and reporting any defects.
Managing cash handling procedures, checking floats at bar opening and closing, and ensuring adherence to ENT’s cashing-up policies.
Ensuring compliance with all relevant licensing laws.

General

Maintaining up-to-date knowledge of the strategy and business plan of ENT
Thinking creatively and strategically about how the Front of House activity contributes to ENT goals and being alert to relevant opportunities.
Taking an active role in identifying and removing access barriers for anyone with access needs
Maintaining a working knowledge of the theatre’s programme
Attending staff meetings/training as required
Adhering to all Exeter Northcott Theatre policies & procedures
Always maintaining confidentiality.
Any other duties which may be reasonably requested by the Theatre Manager.

Person Spec

These are the qualities and experiences we think you will need to fulfil this role. They might all apply to you, or only some. If, after reading the role description, you feel that you would be right for the job, we want to hear from you.

Essential

Experience of working in a customer facing hospitality role
Barista experience
Proven experience of leading by example
Demonstrable success in leading and motivating a team.
Excellent customer service skills
A flexible approach to hours and work including evenings and weekends
A confident approach with a ‘can do’ attitude
Good articulacy, literacy, and numeracy skills
Excellent interpersonal and communication skills
Level 2 Food Safety and Hygiene
Flexible, adaptable, and positive – a strong team player
Ability to work under pressure

Desirable

An interest in the arts and/or experience of working in a theatre
Level 3 Food Safety and Hygiene
First Aid qualified
Knowledge of licensing

Terms & Conditions

Salary: £9,523 per annum (£12.21 per hour), with a salary review in August
Contract type: 6-month, fixed term
Working hours: 15 per week
Working pattern: exact days/times will vary depending on the theatre’s programme. Regular evening and weekend work required.
Holiday: 32 days per annum (inclusive of bank holidays) pro rata

How to apply

As part of our commitment to inclusion we’re working to widen the pool of people who hear about vacancies at the theatre and make the process of applying for a job as straightforward as possible.

For this role we’re asking all candidates to submit written and/or video/audio responses to the same three questions so you can tell us about yourself and why you’re the right person for this role:

Tell us about yourself and why you want to work at the Northcott
Tell us how your professional experience meets the person specification
Tell us about what you might need support with if we were to offer you this role
And then upload a copy of your latest CV.

For an informal discussion about the role, please contact Mark Gambrill, Theatre Manager, m.gambrill@exeter.ac.uk.

Closing Date: Sunday 6 April 2025 at 5pm
Date of Interviews: April 16 at the Northcott

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