Facilities and Access


Facilities and Access

We’d like your visit to the Exeter Northcott Theatre to be as comfortable and enjoyable as possible. If you require any assistance please inform the Box Office on 01392 72 63 63 in advance of your visit. Though not essential, you are advised to book in advance so that we can readily provide any assistance. There is level access to the theatre via our front entrance on Stocker Road and via our rear entrance on The Queen’s Drive. The upper levels of the theatre and the auditorium are accessed by a lift.

Please note that Wheelchair seats can only be booked in person or via telephone, and cannot be booked online.  This is because we have to manage the allocation of these seats to ensure that they are fairly allocated to Wheelchair users and their companions.

Disabled patrons may also bring a companion FREE of charge.

Our Visual Story, with pictures and words, shows how to find the theatre and the facilities available. It will be particular useful for visitors with autism and their carers. Click here to down load our visual story.


Wheelchair Spaces

The main auditorium has 6 wheelchair spaces on Row G.


There is level access from Row G to an accessible toilet.


There are 3 parking spaces for blue badge holders on The Queens Drive, to the rear of the theatre, 10 spaces in Car Park C and 5 spaces at Northcote House. Download a parking and access map here.

Assisted Hearing Facilities

We have recently installed a new accessible hearing system that improves the experience for  hearing-impaired theatre goers by transmitting RF enhanced audio to visitor’s hearing aids, or specially provided headphones, which can be collected from the box office prior to the show.  Visitors can also use the SENNHEISER MOBILECONNECT APP to stream audio content via WiFi live to personal smartphones.  The app can be downloaded free for iOS and android devices from app stores.


Assistance Dogs are always welcome

If you wish to take your dog into the performance, please let us know when booking your ticket. Alternatively, box office staff may be able to look after your dog for you during the performance.


BSL Performances



Captioned Performances

This season we welcome Imitating the Dog with Night of the Living Dead  – REMIX.  A live performance with film.  All dialogue will be captioned on the screen




Audio Described Performances

Audio described performances are advertised both on the event pages and on our access page. Audio described performances provide the audience with a description of: the set, the characters, their costumes, scene changes and lighting throughout the performance. The live audio description intersperses with the actors’ dialogue and sound effects. The information will be relayed through specially provided headphones that are supplied by the theatre on arrival. Alternatively, you can use the SENNHEISER MOBILECONNECT APP to live stream the audio description via WiFi to a personal smartphone using your own headphones. The app can be downloaded free for use with iOS and android devices from app stores. 

This equipment has been generously provided by the family of Christine Caldwell – former board member and chairman of the Friends of the Northcott.


Relaxed & Dementia Friendly Performances

Relaxed Performances create a safe environment for those to enjoy theatre that would not normally have the opportunity to do so. For example, if a member of your family is on the autistic spectrum or suffers from dementia then these performances are designed for everyone to enjoy in a relaxed and welcoming environment.

If you have any queries about access and facilities for people with disabilities please contact the Box Office on 01392 72 63 63.


The Audience Club

The Audience Club is a membership based social group, supporting adults with learning difficulties and/or physical disabilities to access and attend theatre, music and dance events in Exeter. The club enables members to book their tickets, attend events, socialise and enjoy time within the community without their usual care givers.

The club benefits its members by tackling social isolation, increasing cultural exposure and creating opportunities for self-advocacy. Together, they go out, have fun and share opinions and ideas about the wonderful places they have been and the great shows they have seen.

If you would like to know more about The Audience Club, contact Project Manager Amerie by calling 07421 813979 or emailing info@audienceclub.org. Amerie works for The Audience Club on Tuesdays and Thursdays.