Booking Info

It’s easy to book your tickets online, especially now that all multi-buy ticket offers are available online.  All customers can sign up, log-in or re-set passwords – just follow the prompts on screen.

 

 

Booking Info

There are lots of ways you can book and pay for your tickets:

By Phone

01392 72 63 63. Speak to our Box Office staff from 10am – 6pm* Monday – Saturday

Online

Click here for a full list of events and choose your seats online 24 hours a day.  We have now introduced e-tickets.  Just choose the ‘print at home’ option at checkout and your e-ticket will be emailed to you.  You then have the option to display the e-ticket on your smart phone or print your e-ticket for scanning on entering the auditorium.

Email

boxoffice@exeternorthcott.co.uk

Fax

01392 255 835. Fax your order 24 hours a day

Post

Exeter Northcott Theatre Box Office
FREEPOST EX695
Stocker Road
Exeter  EX4 4ZZ

In Person

Exeter Northcott Theatre Box Office
Stocker Road
Exeter  EX4 4QB.

Open Monday to Saturday 10am – 6pm* and one hour before the performance on Sundays and Bank Holidays.

* In the evenings, the Box Office is open half an hour after curtain up.

Exeter Visitor Information & Tickets (EVIT)
Dix’s Field
Exeter  EX1 1GF
Open Monday to Saturday 9am – 5pm

PLEASE NOTE that Wheelchair seats can only be booked in person or via telephone, and cannot be booked online.  This is because we have to manage the allocation of these seats to ensure that they are fairly allocated to Wheelchair users and their companions.

How to pay for your tickets

You can pay for your tickets using Credit Cards, Debit Cards, Cash or Cheque.

Paying by Card

We accept most major cards (excluding American Express and Electron).

Paying by Cheque

Please make cheques payable to Exeter Northcott Theatre and post to the following FREEPOST address:

Exeter Northcott Theatre Box Office
FREEPOST EX695
Stocker Road
Exeter  EX4 4ZZ

Booking Fees

We do not charge booking transaction fees, however as a registered charity, all advertised ticket prices include a charity levy which goes towards the cost of operating the Exeter Northcott Theatre, and are inclusive of VAT, with the exception of events and shows that we sell on behalf of other promoters, such as Amadeus Orchestra, when there is a small per ticket agency commission payable at check out.

There is an 85p charge for postage and handling if you wish to have your tickets posted to you.

Reservations

You can reserve your tickets for up to 5 days or until midday on the day of the performance, whichever is the sooner.

Exchanges & Refunds

We will be pleased to exchange your tickets for an alternative performance of the same production (subject to availability) up to 24 hours before the performance starts or credit your theatre account in full. Credits are valid for two years from the date of issue.  Alternatively we are happy to try and re-sell your tickets but cannot guarantee this.  If they are re-sold you will be refunded, less a handling charge of £2 per ticket.  Original tickets must be returned to the Box Office in order to benefit from this service.

Gift Vouchers

You can buy Exeter Northcott Theatre Gift Vouchers and National Theatre Tokens from our Box Office.  They can be used to buy tickets for all Exeter Northcott Theatre events.

Safari browsers and cookies

Some customers using Safari internet browsers may have problems with booking tickets online. Our ticketing software providers have advised that the problem is caused by Safari’s decision to default the browser to refusing 3rd party cookies (something that no other browser does).  This means that any site that includes content from a 3rd party iframe (such as Facebook for example, where apps run on Facebook in 3rd party frames) cannot download the cookies needed to track items in the basket and allow people to log in.  This is a privacy issue, not a security issue.

Please be assured that the problem is not to do with using Apple devices, but rather using Safari as an internet browser.  Mac users can download the latest versions of Firefox, Chrome or Internet Explorer and will have no problems booking tickets.

To address this problem, our ticketing providers Spektrix have managed to create a fix that automatically loads a third-party cookie. In the longer term they want to get to a stage where online transactions can be processed without the use of cookies and will keep us posted on developments.